Frequently Asked Questions
Your guide to shopping with Sadlers
How long will it take for my order to arrive?
Standard shipping typically takes 3 to 5 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
Sadlers accepts all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are your products covered by a warranty?
Yes, all Sadlers products come with a one-year limited warranty against manufacturing defects. If you experience any issues, please reach out with your order number and photos of the defect.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by visiting your account dashboard or contacting live chat.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and the United Kingdom. Shipping rates and delivery times for international orders are calculated at checkout based on your location.